Refund and Cancellation Policy
Refund & Cancellation Policy – TEEHUB ACTIVE WEARS
At TEEHUB ACTIVE WEARS, we strive to ensure customer satisfaction while maintaining transparency in our processes. Please read our Refund and Cancellation Policy carefully before placing an order.
1. Order Cancellation
Customized Products
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Orders for customized products (including name printing, number printing, or special design requests) cannot be cancelled once the order is confirmed.
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Cancellation is not allowed after production has started.
Non-Customized Products
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Cancellation requests for non-customized products may be accepted only before the order is shipped.
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Once the product is shipped, cancellation is not possible.
2. Refund Policy
Customized Products
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No refunds are provided for customized products unless:
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The product received is defective, or
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A wrong product was delivered by us.
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Non-Customized Products
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Refunds may be issued if:
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The product is damaged during transit
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An incorrect product is delivered
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Refund eligibility is subject to inspection and approval by our team.
3. Replacement Policy
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Replacements are accepted only in the following cases:
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Manufacturing defects
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Wrong item delivered
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Customers must report the issue within 48 hours of delivery.
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Clear unboxing photos or videos are mandatory for verification.
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Products must be unused, unwashed, and in original packaging.
4. Refund Processing
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Approved refunds will be processed to the original payment method.
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Refunds are usually completed within 5–10 business days, depending on the payment provider.
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Shipping charges (if any) are non-refundable.
5. Non-Refundable Situations
Refunds or replacements will not be provided for:
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Size issues due to incorrect selection by the customer
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Color variations caused by screen or lighting differences
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Incorrect delivery details provided by the customer
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Change of mind after order confirmation
6. Contact for Support
For any refund, cancellation, or replacement request, please contact us through the details mentioned on our website within the specified timeframe.